Refund & Cancellation Policy

1. Overview

This Refund and Cancellation Policy applies to all paid subscriptions and add-on purchases made for SAM-PA ("Smart Assistant Manager – Personal Assistant"), a WhatsApp-based productivity tool operated by UltraGames Entertainment Pvt. Ltd.

We want you to be completely satisfied with SAM-PA. If you're not happy with your purchase, we offer a straightforward refund process as outlined below.

2. Subscription Cancellation

You may cancel your SAM-PA subscription at any time. Here's what happens when you cancel:

• Cancel: Cancels at the end of your current billing cycle. You keep full access until then and won't be charged again.
• Upgrade: Takes effect immediately. You only pay the prorated difference for the remaining days in your current billing cycle.
• Downgrade: Takes effect at the start of your next billing cycle. You keep your current plan features until then.
• Data retention: Your data remains accessible; you can resubscribe anytime.

3. Refund Eligibility

3.1 Full Refund (Within 7 Days)

You are eligible for a full refund if:

• You request a refund within 7 days of your first subscription payment
• You have not previously received a refund for SAM-PA
• The request is for a legitimate reason (service not meeting expectations, technical issues, etc.)

3.2 Partial Refund / Credit

We may offer a partial refund or account credit in these situations:

• Service outages caused by SAM-PA lasting more than 24 hours that affected your usage
• Technical issues on our end that prevented you from using the service
• Accidental duplicate payments
• Unauthorized transactions (subject to verification)

3.3 Non-Refundable Items

The following are not eligible for refunds:

• Subscription payments after the 7-day refund window
• Add-on modules once activated and used
• Wallet credits or promotional balances
• Refund requests without a valid reason
• Accounts terminated for violation of Terms of Service
• Service disruptions caused by third-party providers (Meta/WhatsApp, Cloudflare, payment gateways, etc.)

4. Refund Process

4.1 How to Request a Refund

1. Send a WhatsApp message to SAM-PA saying "request refund"
2. Or email us at [email protected] with subject "Refund Request"
3. Include your registered phone number and reason for the refund request

4.2 Processing Time

• Review: We review all refund requests within 2-3 business days
• Processing: Approved refunds are processed within 5-7 business days
• Credit to account: Depending on your payment method and bank, it may take an additional 5-10 business days to reflect in your account

4.3 Refund Method

Refunds are processed to the original payment method used for the purchase:

• UPI: Refunded to the same UPI ID
• Credit/Debit Card: Refunded to the same card
• Net Banking: Refunded to the same bank account
• Wallet: Refunded to the same wallet

5. Add-on Modules

Premium add-on modules (such as Morning Quotes, Meeting Summaries, etc.) have the following refund policy:

• Before activation: Full refund available within 24 hours of purchase
• After activation: No refunds once the module has been activated and used
• Technical issues: If an add-on doesn't work as described, contact us for resolution or refund

6. Free Trial Period

For users on our promotional free trial:

• No payment is required during the trial period
• You can cancel anytime during the trial without any charge
• If you don't cancel before the trial ends, your subscription will automatically begin at the standard rate
• We will send a reminder before your trial ends

7. Chargebacks & Disputes

Before initiating a chargeback with your bank, please contact us first. We're committed to resolving any issues quickly.

• Unauthorized chargebacks may result in account suspension
• We maintain transaction records for dispute resolution
• Most issues can be resolved faster through direct communication

8. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. For existing subscriptions, the policy in effect at the time of purchase will apply.

9. Contact Us

For refund requests or questions about this policy, please contact us: